1. Who We Are

Nexuvira LLC is a US-based e-commerce business specializing in gaming racing wheels and sim racing accessories. We are committed to protecting your personal information and respecting your privacy.

2. What Personal Data We Collect and Why

We collect various types of information to provide and improve our services:

Information You Provide Directly: When you make a purchase, create an account, or contact us, you may provide your name, billing and shipping address, email address, phone number, and payment information (handled securely by our payment processor). This information is essential for processing orders, providing customer support, and communicating with you.

Automated Information (Cookies and Tracking): When you visit our website, our WooCommerce-based platform may automatically collect information about your device, including IP address, browser type, operating system, referring URLs, and site interactions. This data helps improve your browsing experience, analyze traffic, and enhance our services.

Communications: If you contact us via email or phone, we may record details of our interactions to resolve inquiries and improve customer service.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order Fulfillment: To process purchases, manage payments, and arrange shipping.

  • Customer Service: To respond to inquiries, provide support, and handle returns or issues.

  • Website Improvement: To understand user behavior and optimize the site experience.

  • Security and Fraud Prevention: To protect against unauthorized access and fraudulent activity.

  • Marketing Communications: With your explicit consent, we may send promotional emails. You can unsubscribe at any time.

4. Legal Basis for Processing Your Data

We process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and deliver products.

  • Legitimate Interests: To improve services, prevent fraud, and enhance site security.

  • Consent: For marketing communications, with the right to withdraw consent anytime.

  • Legal Obligation: To comply with applicable laws and regulations.

5. How We Share Your Data

We share personal data only when necessary:

  • Service Providers: Payment processors, website hosting (WooCommerce), and shipping partners. These providers access only the information required to perform their services and must protect your data.

  • Legal Compliance: When required by law or public authorities.

6. Your Data Protection Rights

While we primarily operate in the US, we uphold data protection best practices:

  • Access: Request copies of your personal data.

  • Rectification: Correct incomplete or inaccurate information.

  • Erasure (“Right to Be Forgotten”): Request deletion under certain conditions.

  • Restriction of Processing: Limit processing under certain conditions.

  • Objection: Object to certain data processing activities.

  • Data Portability: Request transfer of your data to another organization or yourself.

To exercise your rights, contact us at support@nexuvira.com or +305 417 9241.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting obligations. Order information is retained to process returns and comply with financial regulations.

8. Data Security

We implement security measures, including secure servers, SSL encryption, and PCI-compliant payment processors, to protect your personal information. While we strive to safeguard your data, absolute security cannot be guaranteed.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and analyze site usage. You may accept or decline cookies. Disabling cookies may limit functionality on our website.

10. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect data from children under 13. If we discover such data, it will be deleted promptly.

11. International Data Transfers

Nexuvira LLC operates exclusively within the United States. All personal data is processed and stored in the US. We do not transfer personal data internationally for non-US residents.

12. Changes to This Privacy & GDPR Statement

We may update this statement to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.

13. Contact Us

For any questions or concerns regarding this Privacy & GDPR Compliance Statement:

Company Name: Nexuvira LLC
Email: support@nexuvira.com
Phone: +305 417 9241
Address: 4021 Rice Rd, Plant City, FL 33566, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST