Nexuvira G923 Racing Wheel and Pedals, TRUEFORCE up to 1000 Hz Force Feedback,
$349.00
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Shipping Policy
Shipping Policy
Order Processing Time
All orders are processed and shipped from our fulfillment facility within 1 to 2 business days, Monday through Friday, excluding holidays, after payment confirmation. Orders placed after business hours will be processed on the next business day. Once your order has shipped, you will receive a confirmation email with shipping details.
Shipping Rates and Delivery Estimates
Nexuvira LLC is pleased to offer free standard shipping on all orders shipped within the United States. There is no minimum purchase required to qualify for free shipping.
Standard Shipping is provided at no cost and typically delivers within 3 to 7 business days after the order has been processed. Delivery times are estimates and begin from the date of shipment rather than the date the order is placed. Business days do not include weekends or holidays, and delivery timelines may vary due to carrier delays or other factors beyond our control.
Shipping Restrictions (Domestic Only)
At this time, Nexuvira LLC ships only to addresses within the United States. We do not offer international shipping. We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. Territories.
Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours, allowing you to monitor the progress of your shipment directly through the carrier’s website.
Damage or Loss During Shipping
Nexuvira LLC is not responsible for products damaged or lost during transit. If your order arrives damaged, please retain all packaging materials and contact the shipping carrier to file a claim. If your package is lost in transit, please contact our customer support team promptly so we can assist you in working with the carrier to locate your shipment.
Contact Information
If you have any questions about this Shipping Policy or need assistance with your order, please contact us using the information below.
Company Name: Nexuvira LLC
Email: support@nexuvira.com
Phone: +305 417 9241
Address: 4021 Rice Rd, Plant City, FL 33566, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Return and Refund Policy
Return and Refund Policy
30-Day Return Window
You have 30 calendar days from the date you receive your order to initiate a return. To qualify for a return, the item must be unused, in the same condition as when it was delivered, and in its original packaging.
Eligibility for Returns
Returned items must be sent back within 30 days of delivery. Products must remain in new, unused condition and show no signs of wear, damage, or use. All original packaging, accessories, manuals, cables, and documentation must be included. All returns are subject to inspection upon arrival, and Nexuvira LLC reserves the right to refuse a refund if the returned item does not meet these requirements.
Non-Returnable Items
Items that have been used, installed, connected to gaming equipment, or show signs of wear are not eligible for return. Products that are not returned in their original, resellable condition or are received more than 30 days after delivery are also non-returnable.
How to Initiate a Return
To initiate a return, please contact our customer support team with your order number and the reason for the return. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number along with a prepaid return shipping label. Returns sent without prior authorization or without an RMA number may not be accepted.
Email: support@nexuvira.com
Phone: +305 417 9241
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Return Shipping
Nexuvira LLC covers the cost of return shipping for eligible returns. Once your return request is approved, we will provide a prepaid shipping label. Please securely package the item, attach the label, and drop it off with the designated carrier as instructed.
Restocking Fee
We do not charge any restocking fees for returns that meet our eligibility criteria.
Refund Process
Once your returned item is received, it will be inspected to ensure it meets return requirements. You will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment, including major credit or debit cards, typically within 5 to 10 business days. Processing time may vary depending on your bank or card issuer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost. For faster resolution, please include clear photos of the damaged or incorrect item when contacting our support team.
Email: support@nexuvira.com
Phone: +305 417 9241
Exchanges
If you wish to exchange an item, the quickest method is to return the original item following our return process. Once the return is approved, you may place a new order for the desired product.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us using the information below.
Company Name: Nexuvira LLC
Email: support@nexuvira.com
Phone: +305 417 9241
Address: 4021 Rice Rd, Plant City, FL 33566, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
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